Cloud operations handover guide
SUNRISE CLOUD | support@ai-sunrise.cloud

A useful handover tells an operator how to recognise a problem, who owns it and what action is safe. Use this guide before a project becomes an ongoing service.

SCOPE & CONTACTS
[ ] Record included accounts, regions, workloads and environments.
[ ] Agree support hours, response targets and escalation contacts.
[ ] Identify the boundary between infrastructure, application and vendor support.

HEALTH & INCIDENTS
[ ] List the customer journeys and workload health indicators to monitor.
[ ] Test alert delivery and record where incident decisions are logged.
[ ] Link each important alert to a runbook and a responsible owner.

RECOVERY & CHANGE
[ ] Document backup coverage, retention and the latest restore exercise.
[ ] Record the recovery access path and encryption-key dependencies.
[ ] Agree maintenance windows, deployment approvals and rollback checks.

ACCESS & IMPROVEMENT
[ ] Use named, authorised access and define a periodic access review.
[ ] Document cost owners, budget alerts and capacity concerns.
[ ] Keep open risks, technical debt and improvements in an owned backlog.

Start with your current monitoring, backup and escalation documents. Missing records become the first improvement backlog.

Preparation guide; not an official AWS assessment.